Troubleshooting: “Couldn’t Copy Your Google Accounts” Error


Setting up a new Android device should be a smooth and straightforward process. However, from time to time, users may encounter an error message that says, “Couldn’t copy your Google accounts.” This error can be frustrating, as it prevents you from accessing your Google services and apps on your new device. In this article, we’ll explore the potential reasons for this error and provide you with troubleshooting steps to overcome it.

Why Does the “Couldn’t Copy Your Google Accounts” Error Occur?

Several factors can lead to this error message, including:

  1. Network Issues: Poor or unstable internet connectivity can disrupt the setup process, preventing your device from connecting to Google’s servers.
  2. Server-Side Problems: Occasionally, Google’s servers may experience issues that can interfere with the account setup process.
  3. Incompatible Software: If your device’s software is outdated or incompatible with the latest Google services, it might result in errors during account setup.
  4. Sync Conflicts: If you have synchronization conflicts with your Google accounts, they can impede the setup process.

Troubleshooting Steps to Resolve the Error:

  1. Check Your Internet Connection:
    • Ensure you have a stable and active internet connection. Connect to a Wi-Fi network if possible, as it’s more reliable than mobile data for this process.
  2. Reboot Your Device:
    • Sometimes, a simple restart can resolve issues. Turn your device off and back on before attempting the setup again.
  3. Update Google Play Services:
    • Outdated or malfunctioning Google Play Services can cause setup errors. Update the Google Play Services app on your device from the Google Play Store.
  4. Clear Google Play Services Cache:
    • Navigate to “Settings,” then “Apps” or “Application Manager.”
    • Locate and select “Google Play Services.”
    • Tap “Storage” and then “Clear Cache.”
    • Reattempt the setup process.
  5. Reset Google Account Password:
    • If you’ve recently changed your Google account password, ensure that you’re using the correct and updated credentials during the setup process.
  6. Check Google’s Server Status:
    • Sometimes, the issue may be on Google’s end. Check Google’s server status page to ensure their services are running smoothly.
  7. Enable 2-Step Verification:
    • Enabling 2-Step Verification for your Google account can sometimes resolve authentication issues.
  8. Factory Reset:
    • If none of the above solutions work, you can perform a factory reset on your device and try the setup process again. However, be sure to back up your data before doing so.
  9. Contact Google Support:
    • If all else fails, consider reaching out to Google’s customer support for assistance. They can help you troubleshoot and resolve the issue.


The “Couldn’t Copy Your Google Accounts” error can be frustrating, but with the right troubleshooting steps, it’s often possible to resolve it and complete the setup process successfully. By ensuring a stable internet connection, updating Google services, and checking for any server-side issues, you can set up your Android device and start enjoying the benefits of your Google accounts without any hindrance.