JBL Headphones Not Charging Red Ligh: Troubleshooting


JBL headphones are known for their quality audio and innovative features, but like any electronic device, they can occasionally run into issues. One common problem users face is when their JBL headphones are not charging, and the charging indicator light remains red. In this article, we’ll explore the possible reasons for this issue and provide troubleshooting steps to resolve it.

1. Check the Charging Cable and Adapter

The first step is to ensure that the charging cable and adapter are functioning correctly. Sometimes, the issue may not be with the headphones themselves, but with the charging accessories.

  • Use a different USB cable and adapter to charge your JBL headphones.
  • Make sure the cable is not damaged or frayed.
  • Ensure the adapter provides enough power for your headphones.

2. Reset Your JBL Headphones

Resetting your JBL headphones can help resolve minor software glitches.

  • Put your headphones in pairing mode.
  • Press and hold the volume “+” and volume “-” buttons simultaneously for about 10 seconds until you hear a sound or see a light indicator.

3. Ensure Proper Connection

Check that the headphones are correctly connected to the charging cable:

  • Connect the charging cable securely to both the headphones and the charging adapter.
  • Verify that the USB connector is properly inserted into the adapter or charging source.

4. Clean the Charging Port

Over time, the charging port on your headphones can accumulate dust and debris, preventing a proper connection. Use a can of compressed air or a small brush to clean the port gently.

5. Inspect for Physical Damage

Examine your headphones for physical damage:

  • Check the charging port for any bent or broken pins.
  • Inspect the charging cable’s connectors for damage.

6. Allow the Headphones to Completely Discharge

In some cases, the battery protection circuit in the headphones may prevent charging if it believes the battery is already full. Allowing the headphones to completely discharge and then attempting to charge them can sometimes reset this circuit.

7. Check for Firmware Updates

Updating your headphones’ firmware can sometimes address charging issues. Visit the JBL website or use the JBL app to check for available updates.

8. Contact JBL Customer Support

If none of the above steps work, it’s possible that there’s an internal issue with your headphones. In this case, contact JBL’s customer support or consider returning your headphones for warranty or repair.


JBL headphones not charging and displaying a red light can be frustrating, but most issues can be resolved through simple troubleshooting steps. By checking your charging accessories, ensuring proper connections, and performing a reset, you can often get your headphones back to full functionality. If the problem persists, reach out to JBL customer support for further assistance or explore repair options under warranty.