JLab Go Air Pop Won’t Turn On: Troubleshooting Guide


JLab Go Air Pop earbuds are popular for their impressive sound quality and sleek design. However, like any electronic device, you may encounter issues from time to time. One common problem users face is when their JLab Go Air Pop earbuds won’t turn on. If you find yourself in this situation, don’t worry – we’ve got you covered. In this article, we’ll explore the possible reasons behind this problem and provide detailed troubleshooting methods to get your earbuds working again.

1. Insufficient Battery

The most common reason for earbuds not turning on is a lack of battery power.

  • Solution: Charge your JLab Go Air Pop earbuds in their charging case for at least 2 hours to ensure they have enough power.

2. Check the Charging Case

Sometimes, the issue may lie with the charging case rather than the earbuds themselves. If the earbuds don’t charge correctly in the case, they won’t turn on.

  • Solution: Make sure the charging case is fully charged and functioning correctly. You can clean the charging contacts on the earbuds and inside the case to ensure a good connection.

3. Factory Reset

If your earbuds are unresponsive, performing a factory reset may help.

  • Solution: Here’s how to perform a factory reset:
    • Place the earbuds in the charging case.
    • Open the charging case.
    • Press and hold the touchpads on both earbuds for about 20 seconds.
    • The LED lights on the earbuds will flash rapidly, indicating a reset.

4. Update the Firmware

Outdated firmware can cause issues with your earbuds’ performance.

  • Solution: Ensure that your JLab Go Air Pop earbuds are running the latest firmware version. You can usually update them through the JLab app on your smartphone.

5. Clean the Earbuds

Dirt and debris on the earbuds’ charging contacts or in the charging case can disrupt the charging process.

  • Solution: Clean the charging contacts on the earbuds and inside the case using a soft, dry cloth or a cotton swab.

6. Contact JLab Support

If you’ve tried all the solutions mentioned above and your JLab Go Air Pop earbuds still won’t turn on, it might be time to contact JLab customer support.

  • Solution: Reach out to JLab’s customer support for more advanced troubleshooting or to inquire about potential warranty coverage.

7. Check the Warranty

JLab offers a warranty on their products, and if your earbuds are within the warranty period and you’ve encountered a non-user-induced issue, you might be eligible for a replacement or repair.

  • Solution: Check the warranty details on JLab’s website and, if applicable, follow their warranty claim process.


When your JLab Go Air Pop earbuds won’t turn on, it can be frustrating, but most problems can be resolved with a bit of troubleshooting. By following the steps outlined in this article, you can increase the chances of getting your earbuds up and running again. If all else fails, don’t hesitate to reach out to JLab’s customer support for further assistance.