Troubleshooting Guide: JLab Earbuds Won’t Turn On – What to Do


JLab is a well-known brand in the audio industry, offering a range of high-quality earbuds. However, like any electronic device, JLab earbuds can sometimes encounter issues, one of which is not turning on. If you’re facing this problem, don’t worry. This article will provide you with a comprehensive troubleshooting guide to help you get your JLab earbuds up and running.

Method 1: Charge Your Earbuds

One of the most common reasons for earbuds not turning on is a depleted battery. Here’s how to ensure your earbuds are charging correctly:

  1. Connect to a Power Source: Plug the earbuds’ charging case into a power source using the provided USB cable. Make sure the power source is functioning correctly.
  2. Check Charging Status: Many JLab earbuds have LED indicators on the case to show the charging status. If the LED doesn’t light up, try using a different charging cable or power source.
  3. Leave to Charge: Let the earbuds sit in the charging case for at least 30 minutes to ensure they receive an adequate charge.
  4. Try to Turn On: After charging, remove the earbuds from the case and try turning them on.

Method 2: Reset Your Earbuds

Resetting your JLab earbuds can help resolve software glitches or connectivity issues. The reset process may vary by model, so consult your user manual or follow these general steps:

  1. Place Earbuds in the Charging Case: Put your earbuds back into the charging case.
  2. Keep the Lid Open: Leave the charging case lid open during the reset process.
  3. Press and Hold the Button: On most JLab earbuds, you need to press and hold the button on both earbuds simultaneously for about 15 seconds. Again, consult your user manual for the specific button locations.
  4. Close the Lid: After the reset, close the lid of the charging case and try turning on the earbuds.

Method 3: Check for Physical Damage

Examine your earbuds and the charging case for any physical damage or debris that might be preventing them from turning on. Clean the charging connectors with a soft, dry cloth.

Method 4: Update Firmware (If Applicable)

Some JLab earbuds can be updated through a mobile app. If you have the app, ensure you’re using the latest firmware. An outdated firmware version can sometimes lead to performance issues.

Method 5: Contact Customer Support

If none of the above methods work and your JLab earbuds are still under warranty, consider reaching out to JLab’s customer support for further assistance. They can guide you through additional troubleshooting steps or arrange for a replacement if necessary.

Method 6: Battery Replacement (Last Resort)

If your JLab earbuds are out of warranty and none of the above methods work, you may need to consider replacing the earbud batteries. This is a complex task and should only be attempted if you’re experienced with electronics or by a professional technician.


Facing issues with JLab earbuds not turning on can be frustrating, but with the right troubleshooting steps, you can often resolve the problem. Start with the basics, like charging and resetting, and work your way up to more complex solutions if needed. Always refer to your user manual for model-specific instructions and, when in doubt, reach out to JLab’s customer support for assistance.