Why Does My Jbl Headphones Keep Turning Off? Reasons and Solutions


JBL headphones are known for their exceptional sound quality and comfort, but like any electronic device, they can experience issues. If you’ve found that your JBL headphones keep turning off unexpectedly, it can be frustrating. In this article, we’ll explore the various reasons behind this issue and provide detailed methods to fix it.

Reason 1: Low Battery

The most common reason for JBL headphones turning off is a low battery. To address this:


Charge your headphones fully using the provided USB cable and charger. Make sure the charging cable and charger are in good working condition. Allow the headphones to charge for several hours to ensure they reach full capacity.

Reason 2: Bluetooth Connectivity Issues

Bluetooth connectivity problems can cause your JBL headphones to disconnect and turn off. This can happen due to interference, software glitches, or incompatible devices.


  1. Reconnect: Turn off the headphones and your paired device (e.g., smartphone or laptop). Turn them back on and reconnect the headphones in the Bluetooth settings.
  2. Check for Interference: Ensure there are no physical obstructions or other electronic devices causing interference between your headphones and the connected device.
  3. Update Firmware: If applicable, check for firmware updates for your JBL headphones. Manufacturers often release updates to address connectivity issues.

Reason 3: Inactivity Auto-Off Feature

Some JBL headphones have an inactivity auto-off feature that turns the headphones off after a period of inactivity to conserve battery life. This feature can be misunderstood as a problem.


Read the user manual to understand your specific model’s auto-off feature and how to adjust the settings. You might be able to increase the time before auto-off or disable it altogether.

Reason 4: Overheating

Excessive heat can cause your JBL headphones to turn off as a safety measure. Overheating can result from prolonged use or exposure to direct sunlight.


  1. Give Them a Rest: If your headphones feel hot, turn them off and allow them to cool down for a while. Avoid using them in direct sunlight.
  2. Limit Continuous Use: If you’ve been using your headphones for an extended period, take breaks to prevent overheating.

Reason 5: Hardware or Software Issues

Internal hardware or software issues can sometimes cause headphones to turn off. These issues are more complex to resolve.


  1. Factory Reset: If your headphones have a factory reset option, use it to restore the headphones to their original settings. Be aware that this will delete any stored settings or pairings.
  2. Contact Customer Support: If the problem persists and your headphones are under warranty, contact JBL’s customer support for further assistance or to arrange for a replacement.


When your JBL headphones keep turning off, it’s essential to investigate the possible reasons and apply the appropriate solutions. Start with the basics, such as checking the battery and addressing connectivity issues. If the problem persists, consult the user manual for your specific model, and if needed, reach out to JBL’s customer support for professional assistance.